BastionForge
Support
Last updated: May 28, 2026
Need a hand with BastionForge? We're a small team and we read every message. The fastest way to reach us is by email at support@bastionforge.app.
Common Topics
I forgot my password.
From the sign-in screen, tap "Forgot password" and we'll email you a reset link. If it doesn't arrive, check your spam folder or contact support.
How do I delete my account?
Email support@bastionforge.app from the address attached to your account. We'll verify and delete your account and associated data within 30 days.
How do I cancel my Premium subscription?
Open the app, go to Profile → Manage Subscription, and you'll be taken to the Stripe customer portal where you can cancel. Your Premium features remain active until the end of the current billing period.
I joined a campaign but I don't see my bastion.
Make sure the DM has invited you and that you've created a bastion within that campaign. Bastions are scoped to a single campaign — they don't move between them.
The app is acting strangely or crashing.
Try restarting the app first. If the issue persists, email us with your device model, OS version, and a description of what you were doing. Screenshots help a lot.
Can I request a feature?
Yes, please. Email your ideas and the most-requested ones make it onto the roadmap.
Bug Reports
When reporting a bug, please include:
- Your browser and OS (e.g. Chrome 131 on Windows 11)
- The app version (shown on the Profile screen)
- What you were doing when the bug happened
- What you expected to happen vs. what actually happened
- Screenshots or a screen recording, if possible
Legal
Looking for our Privacy Policy or Terms of Service?